This Consumer Electronic Funds Transfer Agreement is the contract which covers your and our rights and responsibilities concerning the consumer electronic funds transfer (“EFT”) services offered to you by Superior Credit Union, Inc. (“Credit Union”). In this Agreement, the words “you” and “yours” mean consumers who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one or more share and checking accounts you have with the Credit Union. Consumer Electronic funds transfers are electronically initiated transfers of money from your account through the electronic funds transfer services described below. By signing an application or account card for consumer EFT services, signing your Card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the consumer EFT services offered.

1. Consumer EFT Services.

If approved, you may conduct any one or more of the consumer EFT services offered by the Credit Union.

a. ATM & ITM

If approved, you may use your Card and PIN (Personal Identification Number) in automated teller machines and interactive teller machines of the Credit Union, STAR, Plus, VISA Networks, and such other machines or facilities as the Credit Union may designate. At the present time, you may use your Card to:

Make deposits to your share, savings, and checking accounts;

Withdraw funds from your share, savings, and checking accounts;

Transfer funds from your share, savings, and checking accounts;

Obtain balance information for your share, savings, and checking accounts;

Make POS (Point-of-Sale) transactions with your Card and PIN (Personal Identification Number) to purchase goods or services at POS terminals that carry STAR, Plus, VISA network logo(s).

The following limitations on the frequency and amount of ATM/ITM transactions may apply:

You may make ten (10) ATM/ITM Card transactions per day;

You may withdraw up to a maximum of $500.00 in any one day, if there are sufficient funds in your account;

You may purchase up to a maximum of $1000.00 from POS terminals per day, if there are sufficient funds in your account;

You may transfer up to the available balance in your accounts at the time of the transfer;

Because of the servicing schedule and processing time required in ATM/ITM operations, there is a delay between the time a deposit (either cash or check) is made and when it will be available for withdrawal. You should review the Credit Union’s Funds Availability Policy to determine the availability of funds deposited at ATMs/ITMs.

b. VISA Check/Debit Card

If approved, you may use your card to purchase goods and services from participating merchants. However you may not use your card to initiate any type of gambling transaction. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your Card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your Card purchases will be deducted from your checking account. If the balance in your account is not sufficient to pay the transaction amount, the credit union will pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your Account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your Card and PIN (Personal Identification Number) in automated teller machines of the Credit Union, STAR, Plus, VISA Networks, and such other machines or facilities as the Credit Union may designate. However, provisions of this agreement relating to VISA transactions do not apply to transactions processed through non VISA networks. To initiate a VISA debit transactions, you may sign a receipt, provide a card number, or swipe your card through a point-of-sale (POS) terminal and choose to route the transaction over a VISA network. Please refer to the Member Liability section of this Agreement for terms and conditions. At the present time, you may also use your Card to:

Make deposits to your share, savings, and checking accounts;

Withdraw funds from your share, savings, and checking accounts;

Transfer funds from your share, savings, and checking accounts;

Obtain balance information for your share, savings, and checking accounts;

Make POS (Point-of-Sale) transactions with your Card and PIN (Personal Identification Number) to purchase goods or services at merchants that accept VISA;

Order goods or services by mail or telephone from places that accept VISA.

The following limitations on the frequency and amount of VISA Check/Debit Card transactions may apply:

You may make ten (10) VISA Check/Debit Card purchases per day;

You may purchase up to a maximum of $2000.00 per day;

You may withdraw up to a maximum of $500.00 in any one day from an ATM/ITM machine, if there are sufficient funds in your account;

You may purchase up to a maximum of $2000.00 from POS terminals per day, if there are sufficient funds in your account;

You may transfer up to the available balance in your accounts at the time of the transfer;

c. Health Savings Accounts.

If you will be using your debit card to access a Health Savings Account (HSA), portions of the Agreement governed by Regulation E will not apply. A HSA account as defined by the IRS is a trust account, and therefore not covered under Reg E. But portions of this Agreement such as VISA “0” liability for unauthorized use for example, do apply. Funds to cover your card purchases will be deducted from your HSA account. You may use your card and personal identification number (PIN) in ATMs/ITMs of the Credit Union STAR, Plus, VISA Networks, and such other machines or facilities as the Credit Union may designate. However, provisions of this agreement relating to VISA transactions do not apply to transactions processed through non VISA networks. To initiate a VISA debit transactions, you may sign a receipt, provide a card number, or swipe your card through a point-of-sale (POS) terminal and choose to route the transaction over a VISA network. Please refer to the Member Liability section of this Agreement for terms and conditions. At the present time, you may also use your Card to:

Make deposits to your share, savings, and checking accounts;

Withdraw funds from your share, savings, and checking accounts;

Transfer funds from your share, savings, and checking accounts;

Obtain balance information for your share, savings, and checking accounts;

Make POS (Point-of-Sale) transactions with your Card and PIN (Personal Identification Number) to purchase goods or services at merchants that accept VISA;

Order goods or services by mail or telephone from places that accept VISA.

The following limitations on the frequency and amount of VISA Check/Debit Card transactions may apply:

You may make ten (10) VISA Check/Debit Card purchases per day;

You may purchase up to a maximum of $2000.00 per day;

You may withdraw up to a maximum of $500.00 in any one day from an ATM/ITM machine, if there are sufficient funds in your account;

You may purchase up to a maximum of $2000.00 from POS terminals per day, if there are sufficient funds in your account;

You may transfer up to the available balance in your accounts at the time of the transfer;

d. Superior Line (Audio Response)

If we approve the Superior Line audio response access service for your accounts, the PIN (Personal Identification Number) you use for Superior account access of the type that is contemplated by Section 9 of this Agreement will be assigned to you. You must use your PIN (Personal Identification Number) along with your account number to access your accounts. At the present time you may use the audio response access service to:

Withdraw funds from your share, savings, and checking accounts;

Transfer funds from your share, savings, and checking accounts;

Obtain balance information for your share, savings, checking and Christmas Club accounts; 

Make loan payments from your share, savings, and checking accounts;

Determine if a particular item has cleared;

Obtain tax information on amounts earned on share and checking accounts or interest paid on loan accounts;

Verify the last date and amount of your payroll deposit.

Your accounts can be accessed under the Superior Line audio response service via a touch tone telephone only. Superior Line service will be available for your convenience twenty-four (24) hours per day. This service may be interrupted for a short time each day for data processing.

There is a limit of eight (8) transactions per call and certain limits on the account history information available.

The Credit Union reserves the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. The Credit Union may set other limits on the amount of any transaction, and you will be notified of those limits. The Credit Union may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction, and there may be limits on the duration of each telephone call.

e. Real Time Payments

Receiving RTP^® Payments

The following additional terms apply to any real-time payments the Credit Union receives for credit to your account through the Real-Time Payments (“RTP”) System. The terms “Sender,” “Receiver,” “Sending Participant,” “Receiving Participant,” “RTP System,” “Payment,” “RTP Payment,” “Payment Instruction,” “Person,” and “Request for Return of Funds,” are used here as defined in the RTP System rules (“RTP Operating Rules”). In addition to the RTP Operating Rules, RTP Payments will be governed by the laws of the state of New York, including Article 4A of New York’s Uniform Commercial Code, and subject to the rights and obligations of consumers and financial institutions under the federal Electronic Fund Transfer Act.

The RTP System may be used only for eligible Payments between a Sender and Receiver whose accounts are located in the United States. RTP Payments that are permitted under the RTP Operating Rules and Superior’s requirements are considered eligible payments for purposes of your Agreement with the Credit Union.

RTP Payments are typically completed within thirty (30) seconds of transmission of the RTP Payment by the Sender, unless the RTP Payment fails or is delayed due to a review by either the Receiving, or the Sending, Participant, such as for fraud, regulatory, or compliance purposes. Transaction limits imposed by the RTP System or Sending Participant may also prevent RTP Payments from being sent from or to your Superior account. Superior will notify you pursuant to NY-UCC 4-A-404 that you are the Receiver of a RTP Payment by posting the funds to your Superior account statement.

RTP Payments are irrevocable and cannot be reversed by the Sender. If Superior receives a request to return an RTP Payment previously credited to your Superior account the Credit Union may attempt to contact you, but will have no liability for failing to do so. Any dispute between you and a Sender must be resolved directly between you and the Sender and Superior will have no liability in connection therewith.

You are not obliged to accept a RTP Payment that is sent to you through the RTP System. If you want to reject one, please contact us at 877.717.2271 The Credit Union will attempt to honor such requests, but will have no liability for failing to do so.

By receiving RTP Payments to your Superior account through the RTP System, you agree that the RTP Operating Rules are applicable to and binding upon you. If you wish to return a Payment received through the RTP System, please contact us at 877.717.2271.

Superior may suspend or terminate your ability to receive RTP Payments at any time, including in the event Superior reasonably suspects you have violated these terms or if you and/or your Superior account become involved in legal proceedings as further set forth in these Rules.

The Credit Union is under no obligation to honor, in whole or in part, any Payment Instruction that could violate applicable law, including, without limitation, requirements of the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”), the Financial Crimes Enforcement Network (“FinCEN”), or the Ohio Department of Financial Institutions.

The RTP System has a network limit of $1,000,000.00 per transaction. Superior has established lower transaction and daily limits for its RTP Service and may block any attempted RTP Payment that exceeds the RTP Service limit(s). The Credit Union may adjust the above-described limits at any time in its sole discretion and will notify you in the event we lower the limits.

Risk of Loss

Because RTP payments are irrevocable and cannot be reversed by the Sender, you should only send RTP payments to Receivers you know. If you send a Payment through the RTP System to a Person that you do not know, or you do not verify the identity and legitimacy of Persons before sending a Payment through the RTP System, you may lose the full amount of your RTP Payment. By submitting a Payment Instruction through Superior’s RTP Service, you irrevocably and unconditionally authorize Superior to initiate a RTP Payment relying on the Receiver Address Information you provided.

A Sender may request that you return funds you received through the RTP System. If Superior receives such a Request for Return of Funds, the Credit Union may attempt to contact you, but will have no liability for failing to do so.

Fees

Superior does not charge fees when you send RTP Payments from, or receive RTP Payments for credit to, your Superior account. However, Superior reserves the right to do so at a later time, in which case it will provide you with notice prior to charging any fees.

f. Preauthorized Consumer EFTs.

Preauthorized Consumer Debits. Upon instruction, we will pay certain recurring transactions from your share, savings, and checking accounts.

Stop Payment rights. If you have arranged in advance to make regular electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made.

Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.

Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.

g. Consumer Electronic Check Conversion/Electronic Returned Check Fees

If you pay for something with a check or share draft you may authorize your check or share draft to be converted to an electronic fund transfer. You may also authorize merchants to electronically debit your account for returned check fees. You are considered to have authorized these electronic funds transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.

h. Online Banking

If we approve online banking electronic/PC access service for your accounts, a separate PIN (Personal Identification Number) will be assigned to you. You must use your PIN (Personal Identification Number) along with your account number to access your accounts.

At the present time, you may use online banking access service to:

Obtain account/loan balance information;

Verify payments of specific checks;

Withdraw funds from your share and checking accounts;

Transfer funds from your share and checking accounts;

Obtain balance information for your share and checking accounts;

Access your Line of Credit for loan advances by check or transfer;

Make loan payments from your share and checking accounts;

Verify the last date and amount of your payroll deposit;

Other features as added.

Your accounts can be accessed under the online banking access service via personal computer. Online banking service will be available for your convenience twenty-four (24) hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction, and there may be limits on the duration of each access

There is no limit to the number of inquiries, transfers, or withdrawal requests you may make on online banking in any one day.

i. Online BillPay

We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorized and whom the Credit Union has proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete. 

We will withdraw the designated funds from your checking account for bill payment transfer by the designated cutoff time on the date you schedule for payment. We will process your full payment transfer within a designated number of days before the date you schedule for payments. You must allow sufficient time for the vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor.

The following are limitations to the use of the Credit Union’s BillPay service:

BillPay maximum transaction amount is $5,000.00 per individual bill and $10,000.00 total payments per day;

Bill payments can only be made from your checking account;

Payments cannot be made to payees outside of the United States;

If you close the designated bill payment checking account, all scheduled payments will be stopped;

You cannot stop a payment if the payment has already been processed;

You cannot schedule payments for Federal, State, or Local taxes;

You can schedule payments 24 hours a day, seven days a week, however, payments scheduled on a Friday, Saturday, Sunday, or holiday will be processed within one to two business days.

2. Conditions of Consumer EFT Services.

a. Ownership of Cards. Any Card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the Card, immediately according to instructions. The Card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your Card or account to another person.

b. Honoring the Card. Neither we nor merchants authorized to honor the Card will be responsible for the failure or refusal to honor the Card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.

c. Foreign Transactions. Purchases, cash withdrawals, and cash advances made in foreign countries and foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by VISA from a range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate VISA itself receives, or the government mandated rate in effect for the applicable central processing date. The exchange rate used on the processing date may differ from the rate that would have been used on the purchase date of the cardholder statement posting date. A fee of 1% will be imposed on all foreign transactions, including purchases, cash withdrawals, cash advances, and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on you card outside of the U.S., with the exception of US military bases, US territories, US embassies, or US consulates.

d. Security of Access Code. You may use one or more access codes with your electronic funds transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the Card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.

e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share, savings, checking, or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and hereby is authorized by every other joint account owner to, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.

3. Fees and Charges.

There are certain fees and charges for consumer electronic funds transfer services. All charges associated with our consumer electronic fund transactions are disclosed in our Rate and Fee Schedule. From time to time, the charges may be changed. We will notify you as required by applicable law.

If you use an ATM/ITM that is not operated by us, you may be charged a fee by the ATM/ITM operator and by any national, regional, or local network used in processing the transaction and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer. The ATM/ITM surcharge will be debited from your account if you elect to complete the transaction or continue with the balance inquiry.

4. Member Liability.

You are responsible for all consumer EFT transactions you authorize. If you permit someone else to use a consumer EFT service, your Card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts. TELL US AT ONCE if you believe your card or access code has been lost or stolen, if you believe someone has used your card or access code or otherwise accessed your accounts without your authority, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If a transaction was made with your Card or Card number without your permission, and was either a VISA or Interlink transaction, you will have no liability for the transaction, unless you were grossly negligent in the handling of your account or card or access code. For all other EFT transactions, including ATM/ITM transactions or if you were grossly negligent in the handling of your account or card or access code, your liability for an unauthorized transaction is determined as follows.

If you tell us within two (2) business days you can lose no more than $50 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card or access code, and we can prove we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.

Also, if your statement shows transfers that you did not make by card, access code, or other means, TELL US AT ONCE. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods. If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call:

(419) 223-9746 Or (877) 717-2271

or write to:

Superior Credit Union, Inc.

4230 Elida Rd

Lima, OH 45807

You should also call the number or write to the address listed above if you believe a transfer has been made using the information from you check without your permission.

5. Right to Receive Documentation.

a. Periodic Statements. Transfers and withdrawals made through any ATM/ITM or POS terminal, Debit Card transactions, HSA debit card transactions, audio response transactions, preauthorized consumer EFTs, online electronic/PC transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.

b. Terminal Receipt. You will get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM/ITM, POS terminal, or Debit Card transaction with a participating merchant.

c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every sixty (60) days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling (877) 717-2271. This does not apply to transactions occurring outside the United States.

d. Notice Disclosure. Under the operating rules of the National Automated Clearing House Association, which are applicable to ACH transactions involving your account, Superior CU is not required to give next day notice to you of receipt of an ACH item and Superior CU will not do so. However, Superior CU will continue to notify you of the receipt of payments in the periodic statements we provide you.

6. Account Information Disclosure.

We will disclose information to third parties about your account or the transfers you make:

As necessary to complete transfers;

To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or Merchant;

To comply with government agency or court orders; or

If you give us your written permission.

7. Business Days.

Our business days are Monday through Saturday, excluding holidays.

8. Credit Union Liability for Failure to Make Transfers.

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:

a. Liability for Direct or Consequential Damages.

If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds or pursuant to our Funds Availability Policy, or if the transaction involves a loan request exceeding your credit limit.

If you used your Card or access code in an incorrect manner.

If the ATM/ITM where you are making the transfer does not have enough cash.

If the ATM/ITM was not working properly and you knew about the problem when you started the transaction.

If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.

If the money in your account is subject to legal process or other claim.

If funds in your account are pledged as collateral or frozen because of a delinquent loan.

If the error was caused by a system of any participating ATM/ITM network.

If the electronic transfer is not completed as a result of your willful or negligent use of your Card, access code, or any EFT facility for making such transfers.

If the telephone or computer equipment you use to conduct audio response or electronic/PC transactions is not working properly and you know or should have known about the breakdown when you started the transaction.

If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.

Any other exceptions as established by the Credit Union.

9. Notices.

All notices from us will be effective when we have mailed them or delivered them to your last known address in the Credit Union’s records. Notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which this service is offered. We will email notice to you at least twenty-one (21) days before the effective date of any change. Use of this service is subject to existing regulations governing the Credit Union account and any future changes to those regulations.

10. ATM/ITM Safety.

The following information is a list of safety precautions regarding the use of Automated Teller Machines (ATM), Interactive Teller Machines (ITM) and Night Deposit Facilities.

Be aware of your surroundings, particularly at night.

Consider having someone accompany you when the ATM/ITM or night deposit facility is used after dark.

If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your Transaction. If it is after the regular hours of the financial institution and you are using an ATM/ITM, do not permit entrance to any person you do not know.

Refrain from displaying your cash at the ATM/ITM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.

If you notice anything suspicious at the ATM/ITM or night deposit facility, consider using another ATM/ITM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your Card or deposit envelope, and leave.

If you are followed after making a transaction, go to the nearest public area where people are located.

Do not write your personal identification number or access code on your ATM Card.

Report all crimes to law enforcement officials immediately.

11. Consumer Billing Errors.

In case of errors or questions about electronic funds transfers from your share, savings, and checking accounts, or if you need additional information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem appears. Call us at:

(419) 223-9746 or (877) 717-2271

or write to:

Superior Credit Union, Inc.

4230 Elida Rd, Lima, OH 45807

Tell us your name and account number.

Describe the electronic transfer you are unsure about, and explain as clearly as you can why you believe the Credit Union has made an error or why you need more information.

Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine if an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45)** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)* business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

We will send you a written explanation within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

* If you give notice of an error within thirty (30) days after you make the first deposit to your account, we will have twenty (20) business days instead of ten (10) business days to investigate the error..

** If you give notice of an error within thirty (30) days after you make the first deposit to your account, notice of an error involving a point of sale transaction, or notice of an error involving a transaction initiated outside the U.S. its possessions and territories, we will have ninety (90) days instead of forty-five (45) days to investigate the error.

NOTE: If the error you assert is an unauthorized VISA transaction, other than a cash disbursement at an ATM/ITM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit within ten (10) business days.

12. Termination of Consumer EFT Services.

You may terminate this Agreement or any consumer EFT service under this Agreement at any time by notifying us in writing and stopping your use of your Card and any access code. You must return all Cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your Card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any EFTs made prior to termination.

13. Governing Law.

This Agreement is governed by the Bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Ohio and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.

Superior CU may accept on your behalf payments to your account which have been transmitted through one or more Automated Clearing Houses (ACH) and which are not subject to the Electronic Fund Transfer Act and your rights and obligations with respect to such payments shall be construed in accordance with and governed by the laws of the state of Ohio as provided by the operating rules of the National Automated Clearing House Association, which are applicable to ACH transactions involving your account.

Credit given by Superior CU to you with respect to an automated clearing house credit entry is provisional until Superior CU receives final settlement for such entry through a Federal Reserve Bank. If Superior CU does not receive such final settlement, you are hereby notified and agree that Superior CU is entitled to a refund of the amount credited to you in connection with such entry, and the party making payment to you via such entry (i.e. the originator of the entry) shall not be deemed to have paid you in the amount of such entry.

14. Enforcement.

Superior Credit Union, Inc.

4230 ELIDA RD

Lima, OH 45807

(419) 223-9746 or (877) 717-2271

Rev 12/2023